We are responsible for receiving money from the Customers, for notification of the Seller and for transferring the money to the Seller upon notification that his obligations are fulfilled.
In the event of order cancellation or claims laid by the Customer: :
- If the money has not been transferred from the Customer's card and (in most cases) before completing the money transfer to you, we immediately refund the Customer and cancel the order, with no extra fee.
- If the item has been delivered but not received by the Customer, we will notify you on cancellation of the order. In this case, the delivery shall be canceled but the Customer may be still charged for the shipment compensation.
- If the item has been received by the Customer but the money not transferred to you yet (we allow up to two days to confirm absence of claims on the part of the Customer) we consider the claim together. Most probably, we will require packing at the post office and then return the money to you.
- If the settlement with you is complete, we will receive and track the claim but it is you who is responsible for the resolution of the dispute.
In some cases, we will transfer funds to you before the delivery is complete. In this case, it is you who is responsible for refund of a cancelled order (from the time of receiving the funds).